Privacy Policy

1. Introduction

Welcome to Pass65 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Series 65 exam preparation platform at pass65.ai (the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Email address, name, and password
• Subscribe to Our Service: Payment information (processed securely through our payment processor)
• Use Our Platform: Study preferences, exam date, learning progress, and chat interactions with our AI tutor
• Contact Us: Any information you include in emails or support requests

2.2 Information Automatically Collected

When you access our Service, we automatically collect:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and study session duration
• Log Data: IP address, access times, and referring URLs
• Learning Analytics: Quiz scores, topic performance, study patterns, and progress metrics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account and keep you logged in
• Analyze how you use our Service to improve functionality
• Personalize your learning experience

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide Our Service: Deliver personalized AI-powered study sessions, track your progress, and adapt content to your learning needs
• Improve Our Platform: Analyze usage patterns to enhance our AI algorithms, content quality, and user experience
• Process Transactions: Handle subscription payments and process refund requests
• Communicate With You: Send account notifications, study reminders, and respond to your inquiries
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access
• Comply With Law: Meet legal obligations and respond to lawful requests

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party providers who assist us in operating our Service:

• Payment Processors: To securely process subscription payments
• Cloud Hosting: To store and deliver our platform content
• Analytics Services: To understand how users interact with our Service
• Email Services: To send transactional and notification emails

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support our legitimate business operations

After you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can request a copy of the personal information we hold about you.

7.2 Correction

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and associated personal information by contacting us at info@pass65.ai.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

7.5 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

7.6 European Users

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, data portability, and the right to object to or restrict processing.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@pass65.ai, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account
• Post a prominent notice on our website

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.