Refund Policy

1. Overview

At Pass65, we believe in the effectiveness of our AI-powered learning platform. We understand that preparing for the Series 65 exam is a significant investment of your time and money. That's why we offer a comprehensive money-back guarantee that protects you in multiple scenarios.

This Refund Policy outlines the conditions under which you can receive a full or partial refund of your subscription fees.

2. Types of Refunds

2.1 Exam Failure Guarantee

If you use our platform to prepare for the Series 65 exam and do not pass, you are eligible for a 100% refund of all subscription fees paid.

Requirements:

• Complete at least 80% of the assigned study materials
• Take at least 3 full-length practice exams on our platform
• Achieve an average score of 65% or higher on practice exams
• Submit your official exam failure notification within 30 days of taking the exam

2.2 Decision Not to Take the Exam

Life circumstances change. If you decide not to pursue the Series 65 exam, you can receive a full refund of your subscription fees, regardless of how much of the platform you've used.

Requirements:

• Request the refund within 6 months of your subscription start date
• Provide a brief reason for your decision (no detailed explanation required)

We believe in supporting your career decisions without penalty. Whether you've changed careers, found a different opportunity, or simply reconsidered your goals, we respect your choice.

2.3 Dissatisfaction Within 30 Days

If you're not satisfied with our Service for any reason within the first 30 days of your subscription, you may request a full refund — no questions asked.

Requirements:

• Request within 30 days of your first subscription payment
• No minimum usage requirements

2.4 Technical Issues

If persistent technical issues prevent you from using our Service, and our support team is unable to resolve them within 7 business days, you are eligible for a full refund of your current subscription period.

3. What's NOT Covered

To maintain the integrity of our guarantee, the following situations are not eligible for refunds under the Exam Failure Guarantee:

• Failure to meet the minimum study requirements (80% completion, 3 practice exams)
• Inability to provide official exam results documentation
• Refund requests submitted more than 30 days after the exam date
• Exam failure due to exam center technical issues (not covered by Pass65)
• Previously granted refunds under this policy (one refund per customer)

Note: Even if you don't qualify for the Exam Failure Guarantee, you may still be eligible for the "Decision Not to Take the Exam" refund.

4. How to Request a Refund

Step 1: Contact Us

Send an email to info@pass65.ai with the subject line "Refund Request" and include:

• Your registered email address
• The type of refund you're requesting
• For Exam Failure: Your official FINRA/NASAA exam results
• For other refunds: A brief description of your situation

Step 2: Verification (If Applicable)

For Exam Failure Guarantee refunds, we will verify:

• Your study progress in our system
• The authenticity of your exam results

This verification typically takes 2-3 business days.

Step 3: Refund Processing

Once approved, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

5. Refund Amounts

6. Free Trial

Our 7-day free trial requires no payment information. Since no charge is made during the trial, no refund is necessary if you choose not to continue. Simply do not subscribe after your trial ends, and you will not be charged.

7. Subscription Cancellation vs. Refund

It's important to understand the difference:

• Cancellation: Stops future charges but retains access until the end of your current billing period. No refund for the current period.
• Refund: Returns money for charges already made. May include immediate termination of access.

You can cancel your subscription at any time through your account settings. If you need a refund, please contact us as described above.

8. Abuse Prevention

Our generous refund policy is based on trust. To maintain this policy for all users, we reserve the right to:

• Deny refunds to users who have previously received a refund under any of our guarantee programs
• Deny refunds where there is evidence of fraud or abuse
• Limit or modify the refund policy for users who create multiple accounts

Each person is eligible for one refund under this policy, regardless of the number of accounts or subscriptions.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will not affect refund requests that are already in progress or subscriptions purchased before the change.

10. Questions?

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

We typically respond to refund inquiries within 24-48 hours.